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Contributors / Joan Kiara

She writes about people being heard.

Customer experience specialist, content & SEO writer, and operations coordinator. Joan has spent seven years across six industries listening to customers, and she brings that same ear to the stories she tells for Untitled.

Beat — Work & hustleBased — NairobiSince — 2024
Customer ExperienceSEO & ContentOperationsTeam Leadership
Contributor ★ Nairobi

Written for Untitled

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THE OZEMPIC BODY. THE REAL VERSION.explainers

THE OZEMPIC BODY. THE REAL VERSION.

The weight-loss injection everyone in Nairobi is whispering about, and what it's actually doing to young Kenyan bodies.

Joan Kiara · 8 min read

Before the byline

The industry changes. The customer doesn't.

Six rooms, one instinct: the person on the other side wants an answer and some care. The path so far, most recent first.

  1. Now ★ 2026
  2. 2025 – 26
    Healthcare

    Customer Support Agent

    • Managed patient inquiries across live chat and social media, from order status to sensitive health questions.
    • Coordinated between support, logistics, and medical teams so cases closed with an answer.
    • Handled escalations with the speed and discretion healthcare demands.
    • Flagged recurring issues to sharpen the team's support playbook.
    Everymeds2025 – 26
  3. 2023 – 25
    Content & Media

    SEO Content Writer

    • Wrote long-form articles on online income and business models that earned Google rankings.
    • Owned keyword research and competitor analysis behind each brief.
    • Optimized drafts for search intent without losing the human voice.
    • Held an eighteen-month publishing cadence without dropping a slot.
    Center for Worklife2023 – 25
  4. 2022 – 23
    Agency

    Content Manager

    • Ran the content pipeline end to end: assignments, deadlines, and delivery for a roster of clients.
    • Edited each piece against client briefs and house style before it shipped.
    • Managed client relationships: scoping, feedback rounds, and renewals.
    • Built the operations infrastructure the writing team worked inside.
    Tesh Writers2022 – 23
  5. 2021 – 22
    Fitness

    Membership Coordinator

    • Handled registrations and onboarding, the front door of the member experience.
    • Matched members to the right trainers and kept class schedules running.
    • Coordinated member events from planning through the day itself.
    • First point of contact for questions, complaints, and renewals
    Platinum Gym2021 – 22
  6. 2020 – 21
    Beauty

    Sales Rep & Acting Lead

    • Beat monthly sales targets on the shop floor, month after month.
    • Earned the acting shop lead role and ran daily operations.
    • Coached the sales team on product knowledge and closing.
    • Managed stock, displays, and end-of-day reconciliation.
    Scents Lifestyle Kenya2020 – 21
  7. 2019 – 20
    Fashion & Retail

    Retail Shop Manager

    • Ran the whole boutique alone, end to end.
    • Managed inventory, stock buying, and merchandising decisions.
    • Built a repeat-customer base through personal styling and follow-up.
    • Kept the books: daily sales records and reconciliation.
    D-Fashions2019 – 20
  8. Where it started ★ 2019

Hiring in support · content · operations?

Joan makes your customers feel heard.

Seven years of proof, from boutique floors to healthcare chat lines. Remote-friendly from Nairobi, useful from day one. Your industry could be next.

Email Joan
Contributor ★ Nairobi